Responsible Gaming at ih999

Our Responsible Gaming Tools

ih999 provides six dedicated tools to help you manage your gaming activity. All tools are available directly through your account settings or by contacting our 24/7 support team.

Age Verification and the 21+ Policy

ih999 strictly enforces a minimum age of 21 for all players. During registration, every new player is required to confirm their date of birth. ih999 reserves the right to request official identity documents (National Identity Card, passport or driving licence) at any point during the player's lifetime on the platform, and to suspend access pending verification.

Our age verification process is supported by automated checks at registration and by manual document review conducted by ih999's compliance team. Players who are found to be under 21 will have their account permanently closed, all funds returned to the payment source, and the incident reported to the appropriate authorities where required by law.

Deposit Limits — Staying in Control of Your Spending

Deposit limits are one of the most effective tools for managing your gambling budget. ih999 allows you to set three types of deposit limits, all of which apply across all payment methods (bKash, Nagad, Rocket and Upay):

• Daily deposit limit: a maximum amount you can deposit in any 24-hour rolling period. Useful for players who want to keep each day's gaming spend predictable.
• Weekly deposit limit: a maximum amount across any rolling 7-day period. Good for players who prefer to budget across the week rather than day-by-day.
• Monthly deposit limit: a maximum amount across any rolling 30-day period. Ideal for players who want to set a firm monthly entertainment budget for ih999.

To set or update a deposit limit, go to your account settings and select the Responsible Gaming section, or contact ih999 support at [email protected]. A reduction in a deposit limit takes effect immediately. An increase in a limit is subject to a mandatory 48-hour cooling-off period before it becomes active — this delay is intentional and cannot be waived.

Time-Out and Cooling-Off Periods

Sometimes the best thing you can do is step back and take a break. ih999's cooling-off feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a cooling-off period, you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed. Three cooling-off durations are available:

• 24-hour time-out: a short reset for players who feel they need a brief pause. Useful after a losing session or when you feel your play has become impulsive.
• 48-hour time-out: a slightly longer pause for players who want more time away from the platform before returning.
• 7-day cooling-off: a full week away from ih999. Recommended for players who have noticed a pattern of increased spending or difficulty stopping play.

A cooling-off period activates immediately and cannot be cancelled before it expires. After the period ends, your account will be accessible again automatically. If you need a longer break, consider using ih999's self-exclusion tool instead.

Self-Exclusion — A Longer Break When You Need It

Self-exclusion is designed for players who feel that their gambling has become or is becoming a serious problem. When you self-exclude on ih999, your account is fully locked for the chosen period and cannot be reopened — by you or by ih999 support — until that period has completely expired. All promotional communications from ih999 are suspended immediately upon self-exclusion.

Self-exclusion periods available on ih999 are: 1 month, 3 months, 6 months, 1 year, and permanent exclusion. To activate self-exclusion, follow these steps:

1. 1Log in to your ih999 account and go to the Account Settings page.
2. 2Select the Responsible Gaming section and choose Self-Exclusion.
3. 3Choose your exclusion period (1 month / 3 months / 6 months / 1 year / permanent) and confirm your selection.
4. 4Alternatively, contact ih999 support at [email protected] with the subject line "Self-Exclusion Request" — your account will be locked within 1 hour of receiving your request.

Recognising the Warning Signs of Problem Gambling

Problem gambling does not always look like the dramatic depictions you might see in films. It often starts quietly, with small changes in behaviour that build over time. Be honest with yourself. If several of the following signs apply to you, please consider using ih999's responsible gaming tools or contacting our support team for guidance.

• ⚠️You find yourself spending more time or money on ih999 than you originally intended, and feel unable to stop at your planned limit.
• ⚠️You are chasing losses — placing more bets to try to recover money lost in earlier sessions, telling yourself "just one more" bet will turn it around.
• ⚠️Gambling is affecting your finances: you are depositing money intended for essential expenses (rent, food, bills) or borrowing money to fund gaming activity.
• ⚠️You feel restless, irritable or anxious when you are not playing, and gaming has become a way to escape stress, loneliness or difficult emotions.
• ⚠️You are hiding your gaming activity from family members or close friends, or lying about the amount of time or money you spend on ih999.
• ⚠️Gaming is negatively affecting your work, studies, relationships or sleep patterns, and you continue despite these consequences.

If you recognise yourself in any of the above descriptions, you do not need to wait until the problem gets worse to seek help. The sooner you use ih999's responsible gaming tools or speak to a support professional, the easier it is to regain control. There is no shame in asking for help, and ih999's support team will treat your situation with complete confidentiality and respect.

Tips for Healthy, Enjoyable Gaming

The following guidelines help the majority of players keep their gaming experience positive and well within their personal limits. These are not rules, but habits that experienced, responsible players tend to follow naturally:

• Set a budget before you start each session and treat it as the total entertainment cost for that session — not as money you expect to win back.
• Never gamble when you are upset, stressed, tired, under the influence of alcohol, or going through a difficult personal or financial period. Decisions made under emotional pressure are rarely good ones.
• Take regular breaks during your session. Step away from the screen every 30-60 minutes, even briefly. Use ih999's session reminder feature to help you do this automatically.
• Keep gaming as one part of a balanced life. Maintain your other hobbies, social activities, family time and physical exercise. Gaming should add to your leisure time, not replace everything else.
• Accept that losses are a normal part of gaming. Games of chance are designed with a house edge; over time the platform wins. Never chase losses or try to "fix" a bad session with larger bets.
• Use ih999's deposit limit and reality check features proactively — set them up when you first register, before they are ever needed, so they are already working in the background protecting you.

Protecting Young People from Gambling Harm

ih999 takes its responsibility to protect young people very seriously. As a platform that operates exclusively for adults aged 21 and above, ih999 uses multiple layers of age verification to prevent underage access. We strongly encourage parents and guardians to take additional steps to protect young people in their household from accessing online gambling platforms.

We recommend that households with children use parental control software on shared devices to restrict access to online gaming and gambling websites. Password-protect your ih999 account and ensure your login credentials are never stored in an accessible location on shared devices. Always log out of ih999 when you have finished your session, particularly on mobile phones that may be used by other family members.

Get Help — ih999 Support Is Here for You

If you feel that gambling is becoming a problem — or if someone you know is struggling — please reach out. You do not need to be in crisis to contact our support team. ih999's responsible gaming support staff are available 24 hours a day, 7 days a week, and will handle every enquiry with complete confidentiality, care and respect.

Remember: asking for help is a sign of strength, not weakness. ih999 exists to provide enjoyable, safe gaming experiences — and supporting players who need a break or additional tools is central to that mission. You are not alone, and our team is ready to help you take back control today.