Privacy Policy – ih999

Our Privacy Commitments

1. Information We Collect

ih999 collects personal information that is necessary to provide a safe, compliant and high-quality online gaming experience. We collect information in three ways: information you provide directly, information collected automatically, and information received from third-party partners involved in payment processing or identity verification.

Information You Provide Directly

• Registration data: full name, Bangladesh mobile number, date of birth, and a self-chosen username and password. Date of birth is used solely to verify that you meet the 21+ age requirement.
• KYC verification documents: national identity card (NID), passport or driving licence, and where required, proof of address. These documents are processed securely and retained only for the period required by applicable compliance obligations.
• Payment information: mobile banking account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. ih999 does not store full payment credentials — only the account identifier required to process transactions.
• Communications: messages and attachments you send to ih999 support via email or live chat, including the content of any complaint or dispute you raise. These are retained to provide support continuity and to maintain a record of dispute resolution.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator. This data is used for fraud detection, security monitoring and platform optimisation.
• Session and usage data: pages visited, time spent on each page, navigation path, games opened, bets placed, and in-session activity patterns. This data helps ih999 improve the player experience and detect unusual or potentially fraudulent account behaviour.
• Cookie data: session identifiers, authentication tokens and functional preference cookies. See Section 6 (Cookies and Tracking) for full details.
• Geolocation data: country-level location derived from IP address, used to apply jurisdiction-appropriate platform settings and to detect VPN use or attempts to access ih999 from restricted locations.

Information from Third-Party Partners

ih999 may receive verification results and fraud-risk scores from KYC verification partners and payment processors such as bKash and Nagad. This information is used solely to validate your identity, process transactions and fulfil anti-money-laundering obligations. ih999 does not receive raw financial account data beyond what is necessary for payment confirmation.

2. How We Use Your Information

ih999 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed below, and we do not subject your data to automated decision-making that produces legal or similarly significant effects without human review.

• Account creation and management: registering your player account, processing login requests, managing account settings, and applying responsible gaming limits and self-exclusion preferences you have set.
• Payment processing: executing deposit and withdrawal transactions via bKash, Nagad, Rocket and Upay; verifying that payment accounts belong to the registered player; and maintaining transaction records as required by financial compliance obligations.
• Identity verification and KYC compliance: confirming that players meet the 21+ age requirement and providing documentation to fulfil our anti-money-laundering and know-your-customer obligations under applicable law.
• Customer support: receiving, investigating and resolving your support queries, complaints and disputes; communicating account status updates, security alerts and important policy changes.
• Fraud prevention and security: detecting and preventing unauthorised account access, identifying suspicious betting patterns, investigating potential money laundering, and protecting the integrity of ih999's games and payment systems.
• Platform improvement: analysing aggregate, anonymised usage data to improve game offerings, platform performance, payment flow design and the overall player experience. Individual player data is never used for A/B testing or feature experiments without prior notice.

3. Legal Basis for Processing

ih999 processes your personal data on the following legal bases. Where more than one basis applies to a particular processing activity, the most directly applicable basis is listed first.

• Contractual necessity: processing required to fulfil the player agreement — including account creation, gameplay, payment processing and support. Without this processing, ih999 cannot provide its services to you.
• Legal obligation: processing required to comply with anti-money-laundering regulations, KYC requirements, tax reporting obligations and law enforcement requests.
• Legitimate interests: fraud detection, security monitoring, platform optimisation and responsible gaming programme management, where these interests are not overridden by your fundamental rights.
• Consent: where you have specifically opted in to receive promotional communications from ih999, such as bonus offer notifications. You may withdraw this consent at any time by contacting support.

4. Sharing Your Information

ih999 does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose.

Payment Processing Partners

To process deposits and withdrawals, ih999 shares the minimum necessary transaction data with bKash, Nagad, Rocket and Upay. This includes your registered mobile banking number, the transaction amount, and a transaction reference identifier. These partners process this data under their own privacy policies and are contractually bound to use it solely for payment processing purposes.

KYC and Identity Verification Services

To fulfil age verification and identity confirmation requirements, ih999 may share KYC document data with licensed identity verification service providers. These providers are contractually required to process your data solely for the purpose of identity verification and to apply data protection standards equivalent to those applied by ih999.

Legal and Regulatory Disclosure

ih999 will disclose personal data to law enforcement agencies, financial intelligence units, courts or regulatory authorities when required to do so by a valid legal order, court subpoena, or where disclosure is necessary to prevent an imminent crime or protect the safety of a person. ih999 will notify the affected player of any such disclosure where legally permitted to do so.

5. Payment Data and Financial Privacy

ih999 treats payment data with the highest level of confidentiality. When you make a deposit via bKash, Nagad, Rocket or Upay, the transaction is processed through the provider's own secure channel. ih999 receives a confirmation reference and the credited amount — it does not receive or store your bKash/Nagad PIN, OTP codes, or full account credentials. This architecture means that even in the unlikely event of a data breach affecting ih999's systems, your mobile banking credentials remain protected within the payment provider's own infrastructure.

All transaction records are retained for a minimum of 5 years as required by applicable financial compliance regulations. These records are stored in an encrypted format and are accessible only to ih999's compliance and finance teams. Players may request a copy of their own transaction history at any time by contacting support.

6. Cookies and Tracking

ih999.pro uses cookies — small text files stored on your device — to enable essential platform functions and improve your experience. ih999 does not use third-party advertising cookies, social-media tracking pixels, or cross-site tracking technologies. The cookies placed by ih999 fall into the following categories:

Types of Cookies We Use

• Essential cookies: session identifiers and authentication tokens that keep you logged in while you navigate between pages. These are strictly necessary for the platform to function and cannot be disabled.
• Functional cookies: preference cookies that remember your language setting, display preferences and responsible gaming limit settings across sessions. These can be cleared via your browser settings without affecting your ability to use ih999.
• Analytics cookies: anonymised, first-party analytics cookies that record aggregate page-view counts, session durations and navigation paths. No personally identifiable information is included in analytics data. ih999 uses this data solely to identify and fix performance issues.

You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to ih999. Clearing functional cookies will reset your saved preferences. Disabling analytics cookies has no effect on platform functionality.

7. Data Retention

ih999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply: active account data is held for the lifetime of the account plus 5 years after account closure; KYC verification documents are retained for 5 years from the date of submission or account closure, whichever is later; transaction records are retained for 5 years from the date of each transaction; support communications are retained for 2 years from the date of the last message in each thread.

When the applicable retention period expires, ih999 securely deletes or anonymises personal data so that it can no longer be linked to an individual. Anonymised aggregate data (such as aggregate betting statistics used for platform analytics) is not subject to deletion and may be retained indefinitely.

8. Data Security

ih999 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include: SSL/TLS encryption for all data transmitted between players' devices and ih999 servers; AES-256 encryption for personal data stored in ih999's databases; role-based access controls ensuring that only authorised ih999 staff with a genuine business need can access player personal data; regular penetration testing and security audits of ih999's platform infrastructure; and automatic session expiry and re-authentication requirements for account access after a period of inactivity.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ih999 will notify affected players promptly and will take all reasonable steps to contain and remediate the breach.

9. Your Privacy Rights

As a player on ih999, you hold the following rights in respect of your personal data. To exercise any of these rights, contact ih999 support at [email protected]. ih999 will respond to all data rights requests within 30 days of receipt. In complex cases requiring additional processing time, ih999 will notify you of the extended timeline within the initial 30-day period.

• Right of access: you may request a copy of all personal data ih999 holds about you, along with information on how it is used and with whom it has been shared.
• Right to rectification: if any personal data ih999 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Note that ih999 may be required to retain certain data by law even following an erasure request.
• Right to restriction: you may request that ih999 restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: you may request a machine-readable export of the personal data you have provided to ih999, to the extent technically feasible and where processing is based on consent or contractual necessity.
• Right to object: you may object to ih999 processing your personal data on the basis of legitimate interests, including profiling. ih999 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.

To exercise any of the above rights, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification. ih999 will process all data rights requests free of charge unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Children's Privacy

ih999 is strictly an adult platform. Access to ih999 is prohibited for any person under the age of 21. ih999 does not knowingly collect personal data from anyone under the age of 21. During the registration process, all players are required to confirm their date of birth, and ih999 applies age verification procedures to detect and prevent underage access.

11. Third-Party Links

ih999.pro does not contain outbound links to third-party websites. All links on ih999.pro point to pages within ih999's own domain. ih999 is not responsible for the privacy practices of any third-party service providers (such as bKash, Nagad or game providers) whose services you access independently through your own device. We encourage you to review the privacy policies of any third-party service you use in connection with your gaming activity.

12. Changes to This Privacy Policy

ih999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable law, or regulatory requirements. The most current version of this Policy will always be available at ih999.pro/privacy-policy. The effective date at the top of the Policy will be updated each time a material change is made.

Where a change to this Policy materially affects your rights or how ih999 uses your data, ih999 will notify registered players via a notification in their ih999 account or via their registered mobile number before the change takes effect. Continued use of ih999 following such notification constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the ih999 data support team. All privacy-related queries are handled by ih999's dedicated compliance team and are treated with strict confidentiality.

Email: [email protected] (plain text — not a clickable link). Response time: within 30 days for data rights requests; within 24 hours for urgent security concerns. Available 24/7, Bangladesh Standard Time (UTC+6).